Frances - Book a Home Cook

1. Introduction

Welcome to Frances. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

Personal Information

Name and contact information (email address, phone number)
Account credentials (username and password)
Dietary preferences and restrictions
Nutritional goals and health information
Payment information (processed securely by third-party providers)

Usage Information

Information about how you use the Service
Recipe preferences and interactions
Booking history and cook ratings
Device information and IP address
Browser type and operating system

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Create and manage your account
Personalize your meal recommendations
Connect you with cooks and process bookings
Process payments and prevent fraud
Communicate with you about your account and Service updates
Respond to your questions and provide customer support
Analyze usage patterns and improve user experience
Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Cooks: We share necessary information with cooks to fulfill your meal bookings, including dietary preferences and contact information
Service Providers: We work with third-party service providers for payment processing, hosting, analytics, and customer support
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this privacy policy. You may request deletion of your account and personal data at any time.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing of your data
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@frances.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the Service may not function properly without cookies.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@frances.com